How to Book Your Adventure

To begin your journey, simply click any “Booking Request” button found throughout our site and then fill out the Booking Request form.

  • Tailored for You: Provide as much detail as possible in the request form. This helps us create the best experience and provide a quote that reflects your specific preferences and any customizations.
  • Consultation: We will review your request and contact you — usually within 24 hours — to confirm availability and refine the itinerary.
  • Finalizing: Once you are satisfied with the plan and confirm your intent to book via email, we will provide payment instructions.
    Your reservation is officially confirmed ONLY upon receipt of payment.

Payment Schedule

To secure your dates, we require payments according to the following schedule:

  • At the time of booking: A 50% deposit of the total quoted amount in our confirmation email.
  • 45 days prior to trip departure with us: The remaining balance.
  • Late bookings: For reservations made within 45 days of your start date, the full amount is due at the time of booking.

Cancellations & Refunds

Should you need to cancel your adventure, the following refund schedule applies based on the date we receive your written notice via email:

  • 45 days or more prior to trip departure with us: 100% of funds paid is refunded (less a €50 administrative fee).
  • 31 to 44 days prior to departure: 75% of funds paid is refunded.
  • 7 to 30 days prior to departure: 25% of funds paid is refunded.
  • 6 days or less prior to departure: No refund can be provided. Email us to discuss what’s possible.

When a trip is booked, we immediately begin incurring expenses, including deposits for huts for example.

We strongly recommend purchasing trip cancellation insurance for your trip or course.

Rescheduling & Participant Replacement

We understand that plans can change. If you need to reschedule or transfer your trip, please notify us at least 31 days prior to your start date.

  • The Nature of Guiding: Once your dates are confirmed, we reserve that time exclusively for you. Because it is difficult to re-book those dates on short notice, we appreciate your understanding of our policy.
  • Policy: For changes made 31+ days in advance, a €30 processing fee applies. For requests made within 45 days of departure, standard cancellation policies apply.
  • Replacements: You are welcome to find a suitable replacement participant to take your spot; please contact us to facilitate this transition.

Itinerary Changes & Our Commitment

Mountain environments and weather conditions can be unpredictable. We are committed to your safety and the quality of your experience.

Safety & Route Adjustments: We reserve the right to modify routes or arrangements if conditions become hazardous. In such cases, we will select an alternative itinerary with similar highlights and characteristics.

Trip Cancellations: We reserve the right to cancel any trip prior to departure for any reason, including logistical issues that may impede operations. In such instances, a full refund of all payments will be provided.

Force Majeure & Unforeseen Events: If a trip is cancelled due to circumstances beyond our control (such as natural disasters, epidemics, or major world events), we will provide a travel credit for the amount paid to date, or a refund of the portion of the trip cost that is recoverable. We will make every good faith effort to refund as much of your payment as possible. However, because we must sometimes pay non-refundable deposits to mountain huts and local lodges in advance to secure your itinerary, we cannot guarantee the recovery of those specific funds.

External Expenses: We are not responsible for personal expenses incurred in preparation for a cancelled trip, such as non-refundable airfare, visa fees, insurance, accommodation, equipment purchases, etc.

Insurance Requirements

While our trips are designed to be enjoyable and safe, mountain activities carry inherent risks that standard insurance policies may not cover.

  • Recommended Coverage: We strongly advise purchasing comprehensive Emergency Medical & Travel Insurance, as well as Trip Cancellation & Interruption Insurance.
  • Check Your Policy: We are not insurance professionals, but we recommend ensuring your coverage specifically includes mountain activities, as your conventional travel insurance or credit card benefits might exclude high-altitude trekking, mountaineering, or ski touring.