How to Book Your Adventure

To begin your journey, simply click any “Booking Request” button found throughout our site and then fill out the Booking Request form.

  • Tailored for You: Provide as much detail as possible in the request form. This helps us create the best experience and provide a quote that reflects your specific preferences and any customizations.
  • Consultation: We will review your request and contact you — usually within 24 hours — to confirm availability and refine the itinerary.
  • Finalizing: Once you are satisfied with the plan and confirm your intent to book via email, we will provide payment instructions.
    Your reservation is officially confirmed ONLY upon receipt of payment.

Payment Schedule

To secure your dates, we require payments according to the following schedule:

  • At the time of booking: A 50% deposit of the total quoted amount in our confirmation email.
  • 45 days prior to your trip departure with us: The remaining balance.
  • Late bookings: For reservations made within 45 days of your start date, the full amount is due at the time of booking.

Custom policy for large groups/longer trips: For groups of more than 4 participants, or trips exceeding 2 days, we reserve the right to apply a custom deposit and payment schedule terms.

Cancellations & Refunds

Should you need to cancel your adventure, the following refund schedule applies based on the date we receive your written notice via email:

  • 45 days or more prior to trip departure with us: 100% of funds paid is refunded (less a €50 administrative fee).
  • 31 to 44 days prior to departure: 75% of funds paid is refunded.
  • 7 to 30 days prior to departure: 25% of funds paid is refunded.
  • 6 days or less prior to departure: No refund can be provided. Email us to discuss what’s possible.

Please note: All eligible refunds are subject to the deduction of unrecoverable bank, transfer, or credit card processing fees.

When a trip is booked, we immediately begin incurring expenses, including deposits for huts for example. We strongly recommend purchasing trip cancellation insurance for your trip or course.

Custom policy for large groups/longer trips: For groups of more than 4 participants, or trips exceeding 2 days, we reserve the right to apply a custom cancellations and refunds terms.

Rescheduling & Participant Replacement

We understand that plans can change. If you need to reschedule or transfer your booking onto another person, please notify us at least 31 days prior to your departure with us.

  • The Nature of Guiding: Once your dates are confirmed, we reserve that guide exclusively for you, making last-minute re-bookings difficult.
  • Rescheduling: For changes requested at least 31 days prior to your trip departure with us, a €30 processing fee applies. For requests made less than 31 days prior to departure, standard cancellation policies apply.
  • Participant Replacement: You are welcome to transfer your spot to a suitable replacement; please contact us as soon as possible to facilitate this transition.

Custom policy for large groups/longer trips: For groups of more than 4 participants, or trips exceeding 2 days, we reserve the right to apply a custom rescheduling and participant replacement terms.

Itinerary Changes & Our Commitment

Mountain environments and weather conditions can be unpredictable. We are committed to your safety and the quality of your experience.

Safety & Route Adjustments: We reserve the right to modify routes or arrangements if conditions become hazardous. In such cases, we will select an alternative itinerary with as similar characteristics as possible.

Trip Cancellations: We reserve the right to cancel any trip prior to departure for any reason, including logistical issues that may impede operations. In such instances, a full refund of all payments will be provided.

Force Majeure & Unforeseen Events: If a trip is cancelled due to circumstances beyond our control (such as natural disasters, epidemics, or major world events), we will provide a travel credit for the amount paid to date, or a refund of the portion of the trip cost that is recoverable. We will make every good faith effort to refund as much of your payment as possible. However, because we must sometimes pay non-refundable deposits to mountain huts and local lodges in advance to secure your itinerary, we cannot guarantee the recovery of those specific funds.

External Expenses: We are not responsible for personal expenses incurred in preparation for a cancelled trip, such as non-refundable airfare, visa fees, insurance, accommodation, equipment purchases, etc.

Participant Responsibility & Insurance

While our trips are designed to be enjoyable and safe, mountain activities carry inherent risks that standard insurance policies may not cover.

  • Gear, Fitness & Safety Instructions: Participants are responsible for arriving with the mandatory equipment listed provided by us, and having the physical fitness and health required for their chosen trip. Furthermore, for personal safety and the safety of the group, participants must follow all guide instructions at all times. We reserve the right to deny participation or alter/terminate a trip on the spot — without refund — if a participant lacks essential mandatory gear, is physically unable to safely manage the route (skill, speed), or refuses to comply with safety directions.
  • Recommended Coverage: We strongly advise purchasing comprehensive Emergency Medical & Travel Insurance, as well as Trip Cancellation & Interruption Insurance.
  • Check Your Policy: We are not insurance professionals, but we recommend ensuring your coverage specifically includes mountain activities, as your conventional travel insurance or credit card benefits might exclude high-altitude trekking, mountaineering, or ski touring.